How does the facial lock work to open and close the door?
To enter: Position your face in front of the facial reader, always located on the right side of the door from the outside. Recognition will automatically release the lock.
To leave: Find the internal unlock button next to the handle. Press it and the pin will unlock the door so you can exit.
What happens if there is a power outage? Will I be locked in or lose internet?
Do not worry. The unit has a dedicated UPS backup system. Even in case of a power outage in the neighborhood, the Wi-Fi router and smart lock will continue working properly, ensuring your access and connection.
How do I use the motorized curtains?
Use the specific curtain remote control, with buttons to raise, stop and lower the curtains. In some units, the remote has numbers for each blind. If you select number 0, all linked curtains will raise or lower at the same time.
⚠️ Attention: Before lowering the curtain, make sure there are no suitcases, furniture or objects blocking the way to avoid damage to the motor or fabric.
Can I open the glass balcony enclosure, also known as Screen Glass?
The glass panels should preferably remain closed. If you decide to open them for ventilation, it is mandatory to close them completely if it starts to get windy, rain, or when you leave the apartment. Wind or storms may severely damage the internal furniture, upholstery and flooring, which may result in fines.
How do I access Netflix and YouTube on the Smart TV?
The TVs are already configured with active Netflix and YouTube accounts for your comfort. We kindly ask that you do not log out or change the passwords for these profiles, so the convenience remains ready for you and the next guest.
Are there security cameras inside the apartment?
No. Your privacy is absolute. There are no monitoring cameras inside the units. Cameras operate only in the external corridors and common areas of the building to ensure your safety.
How does the stove work? Do I need special cookware?
Depending on your unit, the stove may be gas or induction. If you are staying in a unit with an induction cooktop, do not worry: all cookware provided in the cabinets is already suitable and compatible with induction technology.
How do I consume minibar items?
Our units include selected convenience items. To check prices and pay via PIX, simply scan the QR Code placed near the counter or minibar using your phone camera.
How do check-in and check-out work?
Check-in starts at 2:00 PM and check-out must be completed by 11:00 AM. The process is 100% digital and keyless.
Which building common areas can I access?
You have free access to the swimming pool and mini market located on the 2nd floor, as well as the complete gym and pilates room on the rooftop, 24th floor. The building also has an EV charger in the underground garage, available on a rotating basis with prior notice.
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