Privacy and data use.

1. Data that may be processed

Depending on the stage of the journey, we may request:

• contact and identification data, such as name, email, phone number and documents required for check-in;
• booking details, including suite, dates, number of guests and stated preferences;
• information required for security and authorization to access the building and suite;
• technical browsing, security and website operation records.

2. How data is used

Data may be used to check availability, process and manage bookings, confirm payments, complete check-in, authorize access, send stay instructions, provide support, prevent fraud, comply with legal obligations and improve the service experience.

3. Necessary sharing

Information may be shared, only as needed, with providers supporting payments, website hosting, communications, security and access control, as well as authorities when legally required. These partners must process data only for purposes related to the contracted service.

4. Payments

At the payment stage, financial information may be sent to the provider shown in the booking flow. Please also review the provider’s terms and notices before completing the transaction.

5. Cookies and similar technologies

The website uses essential technologies for navigation, language and security, as well as tools to measure performance and usage. You can restrict non-essential cookies in your browser settings.

6. Retention period

Data should be kept only for as long as necessary for the stated purposes, legal, regulatory and contractual obligations, and the defense of rights. After that, it should be deleted or anonymized when applicable.

7. Your data rights

Under Brazil’s General Data Protection Law, you may request information about processing, access, correction and, when applicable, anonymization, blocking, deletion, portability or withdrawal of consent. A request may require identity confirmation to protect your data.

8. Privacy contact

For questions or requests related to your personal data, write to contato@hospedagemtheroom.com.br.